How can we help you ?

Payment

What payment methods do you accept?

1. Credit and Debit cards
2. UPI and Net-banking

Do you offer 3 or 4 times payment option?

Yes, you can get EMI options through our payment gateway.

How do I add payment method?

If you cannot see your preferred payment option while checking out, please contact us through email or whatsapp.

Email :-namaste@roohanirang.com

WhatsApp :- 9510603492

Shipping

How long does it take to ship my order?

We take around 2-3 days for dispatch.

Around 7 business days to deliver at domestic pin-codes. For international orders delivery timelines depend on your country postal-codes (usually 15-20 days).

To buy more Eco Friendly Stationery Products click here.

Will I pay taxes for international shipping?

Taxes and Shipping charges will be applicable as per actuals. Although, custom duties depends on various factors, which cannot be controlled from our end.

How can I track my package?

Please provide your postal and phone number on the shipment form and our shipping company will provide tracking information to you.

Returns

Do you accept returns?

We only expect returns in case of damaged goods received by the consumer. You need to report it within 24 hours, with an opening video of the parcel received. We will review the details, and arrange refunds if need be.

Can I exchange an item?

We do not accept exchanges of any of our products. Can only be replaced in case of defected material sent. (reported within 24 hours with opening video)

How long does it take to process a return?

Our team will process your request within 10-20 days and necessary arrangements will be made within 30 days of your complaint.